Ran the PRD interviewer as a real interview, on a phone bot for enquiries

Ran the PRD interviewer skill the way a person would actually use it, on a phone bot that answers enquiry calls.

It walked the whole flow. The enquiry form creates a Lead in Salesforce, the Lead lands in the PA team’s queue, the bot asks which of three buckets she falls into, reads her number back, and promises a callback within twenty-four hours.

The useful part was the questions it asked that I had not. What reaches the team when she gets her answer about fees and hangs up before the bot has her name. Whether a caller who filled the form last week becomes a second Lead or attaches to the first. What happens when the Salesforce write fails after the bot has already promised the callback, and she is off the phone expecting a call.